The Premier BHPH Training Event!

The Premier BHPH Training Event

 

Leedom Group Credit & Collections Conference Dec. 9-11th, 2013 Dallas, TX

 

Finance Express clients receive a $100 off per person - Only $695 to attend.

 

"Enter FEX Discount" - under the Comment Field at sign up.

 

Link to: https://www.twentygroups.com/event_detail_view.php?eventid=532

 

Finance Express will be there doing two workshops on queues.  Come join us for this event!

 

 

New iPhone App Release Today

Finance Express has released a new iPhone app today.  You can check it out at the app store for download.  The new update includes:





 

• Completely redesigned with a new clean look
• Improved VIN Scanning
• iOS7 Support
 
 

 

Here are some screenshots of the new app! 

 

NABD East 2013

We always like to support Ken Shilson's NABD convention.  He and his staff always put on a top notch show and it's a great way to see our existing dealers all in one place.  This year was no exception.  The show was in New Orleans this year and we were in the heart of downtown at the Hyatt Regency across from the Superdome.  It was a great show and we got to spend a lot of time highlighting our new queue feature.

 

Our booth.  Our famous cookies from Grandma Tillie's Bake Shop in Normal, IL laid out on the tables.  They're always a hit and we never have any leftover to take home! :-) 

 

We did an open booth style which lent itself to more opportunities to do demos and walk through feel.  Jeff, David and Michael working the booth.

Jeff McCurry CTO for Finance Express and HL Hensley from Automax of Lubbock were on the techonology panel.  They did a great job!

The New Queues are Here!

 Finance Express is excited to announce that the new queues have been released. They will provide you with efficiciency throughout your dealership. We all have routines that we do everyday. Those routines we like to think of as workflows, so whether it's to manage past due accounts, aged inventory, customer prospects or just an overall glance at your dealership, the queues do just that.  Here are just some of the features:

 

• Building a queue for accounts that are not past due
• Having more than one person assigned to the queue to receive notifications
• Ability to email the customer and customer can respond back with all communication being stored in the notes.
• Documents can be attached to emails and if the customer's response back has an attachment that document will be viewable in the notes as well as will be automatically stored under supporting files
• When posting a payment, the entire payment schedule will now appear so when posting large payments, you will not have to break down the payment into smaller segments
• Posting payments, place out for repo, promise to pays, notes, viewing notes, etc are all available from the queue itself. You can work your accounts without opening the customer's account.
• New alert message options. Create your own color schemes for non alarming notes on the account.
• Repossession effective date. Show the date the repo was effective for rather than just the post date.
• Build your own email templates and include your logo.
• Create and customize your own queue layout. Have on the screen exactly the data you want to see.
• Security rights for the queues
• Build queues for inventory and deals. Work a list of aged inventory or customer prospects.
• Migrate all your existing queues over to the new queue area
• Have a customer fall in more than one queue using the new queue group feature
• Turn your queue into a custom report
• See the credit reporting history on your customer and the next date they will be reported to the bureau
• Remove a disconnected phone number when making notes on the account so you don't waste time calling the number again.
• Take two actions at once like making note that the customer refuses to pay and then placing out for repo all in the same screen. 

 

 

New Updates

It's always our intent to listen to our dealers suggestions and requests when it comes to enhancements on the system.  Between big projects that were working on, we like to squeeze in some easy updates here and there to help enhance your experience and usage of Finance Express.  Last week the following updates were put out on the system.

1. Simpler Credit Application - On Autoboing, there will be a "want more information" option. This will allow the customer to just fill out their name, phone and email. This is available for your website as well if you're interested.

2. Delete Expenses - You can now delete an expense. The system will negate the expense for you, so you will still see... the expense and the negated expense but you won't have to do the function.

3. FEX Lender Forms Pack - A forms pack option is now available for all of your Finance Express lender deals

4. Inventory Defaults - You can now choose defaults for vehicles that are acquired, traded in and repossessed. That way if you do not want them listed automatically as available, you don't have to.

5. Loss Payee Field - A loss payee field has been added under each finance company within the channels.

Finance Express Opens Editing for Contracted Deals

Finance Express now allows you to make edits to the deal when it's in a contracted status that do not effect the contractual agreement between you and the customer.  The edits that are allowed in a contracted status are:

• Commissions
• Discounts/Acquisitions
• Reserves
• Cost associated with warranties and GAP

Once the change has been made, you will need to hit calculate to update the information you made changes to.  This feature is also secure.  If you don't want your employees having access to this feature, you will uncheck their security right for "can edit contracted deals".

Be sure to Like us on Facebook to stay in the loop on all the new features and happenings going on at Finance Express!

We have Released the Android App!



Our FEX Mobile Android App is the first DMS mobile application which is tightly integrated with FEX DMS. It allows dealers to quickly scan and decode VINs, then view relevant pricing information from NADA, KBB, BlackBook, and Manheim MMR. Additionally, dealers can view vehicle history reports from CARFAX and AutoCheck. Pictures can also be taken and uploaded to all vehicles.

 

Other Key Features

Evaluate a vehicle: using the phones built in camera, you can quickly scan a vehicles VIN. If desired, you can manually type in the VIN. Once the VIN has been scanned, the system will automatically decode the VIN and provide you with up to date, detailed information about that vehicle. You can even add the vehicle to your live FEX inventory with a single click!

Create Customized Auction Lists: the FEX mobile app has been designed to assist you as you visit your local vehicle auctions. As you walk around scanning VINs, the mobile app is keeping tabs on those vehicles. You are then able to quickly retrieve and view any of the previously scanned vehicles, then assign them to an auction list. As the auction begins, you are able to view this auction list on your mobile phone, ultimately helping you make intelligent purchasing decisions.

 

View Dealership Activity: the dealership snapshot shows company owners and managers a real-time breakdown of their dealerships activity. This includes sales for today, how much money was collected, number of vehicles in stock, current accounts receivable information and past due information.

 

App is Free: As a Finance Express customer, the application is free. It is just another way to provide you some added convenience for your daily business needs and help integrate what you do everyday with your dealer management software.

 

Don't Forget! All these features are also available on the Iphone as well. Go to your mobile app store to download the latest version of both!

New Custom Report Engine is Here!!!

Our development team has worked diligently over the past year redesigning the FEX DMS Reporting Engine and we're confident that you're going to be pleased with the results. In preparation for this launch we are offering several demonstration/training classes over the next couple weeks. Here are a few of the features to look forward to in this release:

Feature List 1. Cross Browser Compliant - works in IE, Safari*, Google Chrome* and Firefox* 2. Report Security - Limit viewing and editing of individual reports, as well as individual data fields 3. New Report Organization - Categorize reports within users and/or folders 4. Customize Column Headings - Customize column headings for personalized naming preferences 5. Report Parameters - Easily modify report filters when generating a report 6. Grouping & Sorting - Organize and subtotal your reports 7. Charts & Graphs - View your data in a graph or chart 8. Robust Data Sources - Expanded number of data columns and enhanced column selection features 9. Column Totaling - New column summarizing features including sum, average, maximum, minimum, count, etc. 10. Advanced Report Layout Features - Custom settings including, column formats, font size, report colors, hide headers, footers & detail, and save layout preferences for future viewing 11. Scheduling - Set reports to generate automatically on designated time intervals and receive email notifications upon completion 12. Copy Reports - Create a report using another report as a template *You may experience some limitations with specific features   We will be having trainings on this new feature everyday for the next week at 10am central and 1pm central.  Please refer to the training calendar for those training links.

Deal/Lead Security

We listen to our dealers when they make requests for enhancements.  One that got brought to our attention was added security for the Lead Console and Deals tab.  Dealers wanted the ability to restrict a salesperson to only see the deals that were assigned to them.  We felt that this was a good suggestion and one that all dealers could benefit from so this morning we released the new Deal list and Lead security.  We like to take the opportunity to add additional enhancements when we put out a new update so here are some things that were added as well:

Feature List

• Being able to assign a user to only see certain sales peoples' deals
• Added advanced search options under the Deal List
• Can save default filter settings for future settings like in inventory
• Can search in larger date range
• Can filter to view multiple deal types
• Can filter to view multiple deal statuses
• Can filter to view multiple sales peoples' deals
• Save setting to see up to 250 deals on one page
• Deal creation date has been added to the deal list next to the contract date
• A new deal can be started from the Deal List

Help!

At Fex we are always trying to think of new ways to help our dealers.  It is imperative that a dealer is able to find the answer they are looking for and in a timely manner because those precious moments with the customer are invaluable and who wants to lose a sale over not being able to work your DMS?  So Fex has beefed up our Help tab.  We have added the following to make things easier for our dealers to navigate through our system:

Frequently Asked Questions (FAQ's)

• Under the Help tab is a FAQ box.  Click on it to see the common questions in FEX
• The top ten questions are listed there with answers as well as videos in most cases to show you how to do it
• Other questions can be looked up in the search bar to find other relevant subjects

Training Videos

• We have created training videos for different areas of the system.
• You can find them under the Help tab on the right hand side
• Each section has been broken down into videos less than 11 minutes long
• They take you step by step through each area of the system for easy follow along

Online Chat

• In the upper right hand corner of your screen when you're logged in you will see online chat.
• Click on the green button to start a live chat
• Our customer service reps are happy to assist you answering questions or calling you to go over items
• They can also to a go to assist where they can see your computer screen to help you with a problem.

Training Calendar

• On the My Console tab is the training calendar
• That has a listing of the different trainings we are doing throughout the week
• If you click on the training, it gives you a description of the training and link to the training itself

Contact Phone Numbers

• On the Help tab in the bottom left hand corner is a listing of all our sales reps' phone numbers
• If you've lost their number or just trying to get a hold of someone after hours that's the place to look
• Tara Huber and Mike Dominguez's phone numbers are listed as well so you have added back up if you can't get a hold of your rep
• Corporate's 800 number is listed there as well.

Meet some of our Staff

At Finance Express, customer service is very important to us!  In order to have exemplary customer service, you have to have a great team of people, so to help put a face with a name here,  are some of our employees.

Aila Zaragoza, Accounting/Billing

Candy Huber, Collections

Chas Patterson, Senior Developer

David Moderi, VP of Online Strategies

Dennis Harvey, Customer Service

Michael Flashner, COO

Georgeanne Midgette, Sales Rep - covering NC, SC, VA, MD, WV, & CO

Jeff Hornbuckle, Systems

Jeff McCurry, Chief Technology Officer

Madeline Hodgkinson, Customer Service

Maria Atwood, Accounts Payable

Mike Dominguez, Customer Service

Ruth Brown, Sales Rep - covering TX, NE, NM, & MS

Straty Hadjiyannis, Customer Service & Lender Relations

Vince Fierro, Lender Relations

Tara Huber-Bauman, Sales & Training

About Finance Express

Finance Express was established in 2001 after its founder, David Huber, recognized a need for a simple, powerful and affordable dealer management solution for independent dealers. Mr. Huber brought years of experience in the automotive and finance industry together with innovative technology to develop a solution that levels the playing field for independent automobile dealers.

FEX is the first and only fully-integrated, web-based dealer management system ("DMS") that includes an integrated loan origination platform designed exclusively for independent dealers and a comprehensive risk mitigation program for participating lenders.

In early 2006, Finance Express formalized an equity partnership with Automotive Finance Corporation (AFC), a wholly-owned subsidiary of Adesa, Inc. This partnership gave Finance Express traction within the industry and creditability with leading lenders.

In October of 2006, Finance Express acquired software technology company CompuSolutions, Inc. (aka DealTrace), which specialized in Buy Here Pay Here, accounting systems and comprehensive integration solutions. Together these two companies created FEX 2.0 – the simple, powerful and affordable full-service dealer management and loan servicing system, created especially for the independent used car dealer. Today, FEX is the only system that fully integrates regional, national, and local lenders into the dealer management system with accounting, collections, buy here pay here, and inventory management, and provides all other tools needed to run an internet connected dealership today.

In May of 2007, Finance Express acquired the Tracker Dealer Management System from Manheim. The purchase of Tracker forged a strong relationship between Finance Express and Manheim Financial Services (MAFS).